Solar Plus is committed to protecting your privacy and processing personal information responsibly in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
Information We Collect
To provide our products and services efficiently, we may collect information including:
- Full Name
- Email Address
- Company Name
- Physical Address
- Installation Address
- Billing Information
- Property Details
- Energy Consumption Information
- Site Assessment Information
How We Use Your Information
Your information enables us to deliver professional solar energy solutions and exceptional customer service.
- Prepare quotations
- Design customised solar systems
- Schedule installations
- Deliver products
- Process payments
- Provide maintenance and support
- Manage warranties
- Improve our website and services
- Comply with legal obligations
Cookies
Our website uses cookies to improve functionality, analyse visitor behaviour and enhance your browsing experience. You may manage or disable cookies through your browser settings at any time.
Sharing Your Information
Solar Plus does not sell, rent or trade your personal information. We only share information with trusted service providers, installation teams, delivery partners, payment processors and manufacturers where necessary to deliver our products and services.
Data Security
We implement appropriate technical and organisational safeguards to protect your information against unauthorised access, misuse, alteration, disclosure or loss. While no online system is completely secure, we continually work to maintain a high level of security.
Your Privacy Rights
Subject to applicable legislation, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where permitted by law
- Withdraw consent
- Object to certain processing activities
- Lodge a complaint with the Information Regulator
Data Retention
We retain personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes and maintain warranty records. Information that is no longer required is securely deleted or anonymised.
Third-Party Websites
Our website may contain links to external websites for your convenience. Solar Plus is not responsible for the privacy practices or content of external websites, and we encourage you to review their respective privacy policies.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal obligations or business practices. The latest version will always be available on this page.
